One of the unfortunate realities of the Nightlife Industry is that its communities are often transient: people come and go because of better job offers, life changes, and burnout. For many establishments, wages can be the deciding factor in retaining employees. But high – or even decent – wages won’t guarantee quality or loyalty. In […]Read More Managing a Nightlife Security Team…or How to be an Effective Leader
I know that I’ll probably cause a stir in writing this but here it goes: The customer is not always right. I can almost hear the rebuttals, see the heads shaking, and visualize open-mouthed gapes of disbelief. For most people – alright, pretty much all people – working in the customer service industry, this belief […]Read More The Right to Refuse Service
Safety is one of the greatest concerns you have as a Security Staffer. Working in a dimly lit, noisy environment, full of semi- to heavily intoxicated individuals of every possible background should be enough to make anyone sweat a little. Add to that the reality of your job being to limit liability in said environment […]Read More Weapons in Nightclubs
We received a number of interesting responses to our last post on Executive Protection in a Nightclub Environment. One of the most common questions asked was, “What is Security’s responsibility when a VIP arrives?” In light of last week’s post and a number of incidents involving VIPs in Nightclubs, it seems like the perfect time […]Read More VIPs in a Nightclub
I’ve covered a variety of different topics when it comes to Security Staffers: Attitude and Approach, Ejections, even Bouncer Fails. However, I realized – upon entering an entertainment venue recently and not being able to spot their Security immediately – that I haven’t touched on the reasons why your Security should be in uniform. So, […]Read More Nightclub Security Uniforms
Many managers think image first when it comes to hiring Security Staff: “I want the biggest, baddest looking dudes I can get my hands on.” Hey, I understand. Security plays a big part (no pun intended) when it comes to your look. And every entertainment venue, from bar to movie theater, has a style, look, or […]Read More Hiring for Nightclubs, Part 1 – Experience vs. Look?
There are two basic realities when doing business in the Club world: Not everyone can get into your establishment and not everyone should be allowed into your establishment. There will always be times when someone is denied entrance to your club, for any number of reasons. The fact is that there are basic rules and regulations […]Read More Denying Nightclub Entry