Trust issues…

“A big part of gaining trust is proving that you yourself are responsible. If you are going to be responsible, you have to take ownership of your position.”

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Deflecting blame…

I would love to make you feel better and tell you that every night that you work at a Bar or Nightclub was going to wonderful, free of incidents, and full of satisfied Patrons. But I’m not going to. The more likely scenario is that you will be bored, an ejection or two will occur, […]

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What’s your policy?

In the next couple of months we will be discussing the Employee Manual and why it is important for your place of business. But before you can put together a Manual, you have to decide on your Policies and Procedures. Most nightlife establishments have policies for their Bar Staff and Management, but surprisingly few have […]

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Law Enforcement and You

When you work in varied fields of Security as many of us do, you start to notice the differences in attitude and pre-conceptions that individuals in each field have regarding one another. If I were to ask five different people how they felt about Police Officers, Bouncers, and Mall Security, I would get five different […]

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Open Up!

For many people who hold jobs, starting the work day is pretty straight forward: walk into the office with a cup of coffee, start up the computer, read some emails, and kill time until the boss catches you or you actually have to start work. Guess what? Many people who work security in nightclubs and […]

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