Violent incidents in Nightclub settings

This video was posted in a forum that I belong to and I thought it would be a great tool for examining violent incidents. I hate to armchair quarterback these situations, especially when all of the information is not readily available – or in this case – visible. But I think that there are basic rules in this situation that have either been broken or at the very least, ignored.

INITIAL IMPRESSIONS

1) Lack of access/traffic flow control – Hard to tell which part of the club this occurs in, but it seems to be either a side room or an entry foyer. Either way there is far too much foot traffic for there NOT to be a Security Staffer posted either in the room itself or in the doorway (at the right). This would alleviate bunching, overcrowding, and facilitate quick access to any trouble that occurs within the space. Control the space and you can control the issues within it or keep them from occurring. Bathrooms and hallways should always have a staffer positioned within or nearby.

2) Lack of definable uniforms – Who is security? Who is not security? Any person on staff should be in a clearly marked shirt (SECURITY) or wearing some type of uniform to designate their standing as a Staffer. Otherwise, you are just another big guy jumping into the melee.

RESPONSE

The Plus 1 Rule – Always have ONE more Staffer involve in any type of disturbance than the number of individuals involved. 1 patron ejection = 2 Security Staff, 2 people fighing = 3 Staffers, etc. There is not much manpower response to a brewing brawl in this situation. By my count, there are 2 security staffers and 6 people in a small room. Not good odds.

The initial response by the bouncer to grab the person with the bottle is technically correct, but not in this situation. Jumping into the fray without backup and without a cursory glance as to what is going on is a recipe for disaster. Once the backup arrives, the two Staffers start to remove the “aggressor” which is again technically the correct thing to do..but they do it while completely ignoring the building fight behind them. This is where things get progressively more questionable. It is hard to tell if they can’t get out the door and why they have stopped. Is there no room to move the man out the left door? Why not eject out the right door? Not enough info to work on here. At the very least, they should be removing themselves from the room until they have the manpower to take on the people fighting.

When it becomes obvious that a weapon is involved, this should (and it looks like it does) become an “All Hands” situation: every available Staffer heads to the incident area, Front Door goes into lockdown, LEOs are contacted, and the area is cleared of bystanders if possible. I work under the philosophy that if you have “lost the floor” i.e. mass brawl, jumping in actually does more damage than good. Let them fight it out while you protect any bystanders that may be in the way until things gets to a manageable point.
POST INCIDENT

Again, it is hard to tell the size and layout of this establishment, but at the very least the Bar and room where the stabbing occurred should be cleared and locked down. First Aid should be rendered immediately to the stabbing victim while other Staffers detain anyone directly involved in the fight (especially the individual with the weapon) and try to find witnesses. Then write up an Incident Report to make sure things are still fresh in your mind. Should this incident carry forward to a trial, that Incident Report will be VERY important.

PREVENTIVE MEASURES

Controlling access to entry/watching the line – No more that 3-5 individuals should be allowed in the door at a time, hopefully spaced out to prevent bunching. What is the demeanor of the people in the line? Intoxicated? Aggressive? There should be a Staffer monitoring the line and the sidewalk. Doorman has ultimate say in who comes in and should not – with very few exceptions – be overridden by Management or Head of Security. He/She is the keeper of your door for a reason. And yes, they have the right to refuse service. Many clubs will not let in groups of 4+ men unless they are interspersed with women.

Weapons checks – Every individual entering should be searched for weapons, either by pat down or wand. Dress code can facilitate this: no untucked shirts or overly baggy clothing that can hide knives, guns, blackjacks, etc. This goes for women as well via bag checks.

Gear – Flashlights, radios, stab vests (depending on establishment), and uniforms should be MANDATORY for EACH member of your Security Staff. If your Staff are missing one or more of these items they are a liability and a potential target.

Communication – Does your team talk throughout the night? If there is an issue, do you communicate it to your entire staff? Is everyone on the same radio channel or do different zones have different channels? Does your team know how to properly use their radios?

Training – Do you have set policies and procedures for incidents or situations that may occur? Does your staff know these policies and procedures? Does your staff know how to handle ejections? Intoxicated or aggressive individuals? Fights? Melees? Do you train your staff in ejection, escort, and self protection techniques?

Your team should be holding end of shift debriefs that cover any incidents and individuals that caused problems. This way, you are all on the same page and know what happened throughout the night, throughout the establishment. Training and communication go a long way to keeping your Staffers from becoming statistics. Stay smart and stay SAFE.

“I’ve Fallen And I Can’t Get Up!”…or Nightclub Incidents and How to Record and Report Them

Yep, that’s right, the Paperwork Monster strikes again. Don’t run and hide from it, be a hero and face it down!

SIT DOWN, DON’T FALL DOWN…

For some reason, when people see someone else fall down, they laugh. Some comedians have made entire careers out of prat falls. But in the really world things like falls and accidents can take a real physical and financial toll. In the Nightclub environment, slips, falls, and injuries are almost unavoidable. Drinks get spilled and make the Dance Floor slippery. People get drunk and try to negotiate stairs. Intoxicated individuals try to stand on the bar and fall off. These things happen and when they do, you should be prepared to deal with the repercussions that come after the fact…usually in the form of a lawsuit.

WHAT IS AN INCIDENT?

For Nightclubs and Bars, Incidents can be defined many ways. These are considered Incidents because they are actual witnessed events, usually with some form of evidence:

ANY INJURY TO A PATRON – A glass cut, slipping and falling, or twisting an ankle on the stairs, for example.

ANY PHYSICAL ALTERCATION RESULTING IN INJURY TO PATRON(S) AND/OR STAFF – Basically, any injuries sustained during a fight.

ANY THREAT OF PHYSICAL VIOLENCE MADE TO PATRON(S) AND/OR STAFF – For example, if one Patron turns to another (or a bartender) and says, “I’m going to beat you to a pulp!”

ANY THREAT OF LITIGATION MADE TO PATRON(S) AND/OR STAFF – If a Patron says, “I’m going to sue you!”

ANY PROPERTY DAMAGE CAUSED BY PATRON – If a Patron throws a bottle at a mirror and breaks it or kicks down a bathroom door.

Make a copy of this list. Post it somewhere visible. And make sure that your Staff know what is and is not considered an Incident. There is nothing worse than a Staffer not taking notes on an Incident when they should be! And when in doubt file an Incident Report.

INCIDENT PROTOCOL

Should one of the Incidents listed above occur in your establishment, quick action is necessary. Your protocol may vary from what we have listed, but your entire Staff should be taught what to do regardless of the steps or order in which you wish to take them.

1) Have one of your Staffers notify the Head of Security or Manager IMMEDIATELY. Do this slowly and calmly. If it is a serious Incident, the more patient and level-headed you are in dealing with it, the better off you will be. Tell them what the problem is and what, if any, steps you have taken.

2) The Head of Security/Manager should assess the situation and make a decision as to course of action (if none has been taken). This may entail contacting Law Enforcement in case of an altercation or calling for Medical Assistance in case of Injury. The Head of Security/Manager should take as objective a view as possible of the Incident. This means not taking sides or laying blame.

3) Make an attempt to contact the Patron(s) involved in the Incident or any Witnesses to the Incident. Try to gather their contact information and, if possible, gather any information, including a brief Witness report. If a Patron has witnessed a fight, ask them what happened. If someone threatened them, ask them for a description of the person doing the threatening.

When possible, try to make any questioning brief and to the point and do it with a calm demeanor. Individuals involved in altercations may be agitated. Let them calm down before trying to ascertain what happened. The more information you can gather, the better off you will be when you take the next step…

INCIDENT REPORTS

EVERY BAR NEEDS AN INCIDENT REPORT FORM!!!! Regardless of the size of your facility or type of crowd, an Incident Report form is necessary. We are trying to create a paper trail so that in case of litigation, you will have something to back up your side of the argument.

Don’t have an Incident Report Form? Well, try a Google Search. Easy, no?

The Incident Report Form should contain (at a minimum):

A place of Witness Information

Date/Time/Place of Incident

Staff Involved

Description of Incident

Again, this is the paper trail that will help you in case of some type of civil suit. Having even a minimal amount of documentation is better than having nothing at all. Train your Security Staffers in how to identify Incidents and how to fill out the proper Paperwork.You may not always be around and someone needs to know what to do in case a problem arises!

Until next time…