Whether you have 15 employees or 1,500, you will need a succession plan. While that plan will differ in terms of scope depending on the size of your establishment, its main purpose remains constant: ensuring that employees are developing in their respective roles in order to fill in when they are needed.Read More LINES OF SUCCESSION
Quick notes this time around as we are moving some things! PODCAST – The Tao of the Velvet Rope Podcast has a new home! We have switched Podcast hosts to Libsyn. This gives us a few more options for outreach, commentary, and tracking, as well as a few behind the scenes improvements. TRAINING – We […]Read More Quick announcements…and a failure in training.
“A big part of gaining trust is proving that you yourself are responsible. If you are going to be responsible, you have to take ownership of your position.”Read More Trust issues…
One of the unfortunate realities of the Nightlife Industry is that its communities are often transient: people come and go because of better job offers, life changes, and burnout. For many establishments, wages can be the deciding factor in retaining employees. But high – or even decent – wages won’t guarantee quality or loyalty. In […]Read More Managing a Nightlife Security Team…or How to be an Effective Leader
In the wake of this week’s Orlando nightclub shooting, there has been much discussion about what could have been done to prevent a large-scale massacre. We must first recognize that shootings on this scale (over 10 people) in nightclub/bar environments have never occurred within the United States. To state that mass casualty incidents such as […]Read More Nightclub Security Fundamentals
The Rookie. The Kid. The Newbie. At some point in time, you have either been or will work with The F’ing New Guy. Some staffers will be happy to take the opportunity to teach the kid the ropes. But most staffers will groan when they have to train a new bouncer. Why? Because teaching someone […]Read More The FNG
I know that I’ll probably cause a stir in writing this but here it goes: The customer is not always right. I can almost hear the rebuttals, see the heads shaking, and visualize open-mouthed gapes of disbelief. For most people – alright, pretty much all people – working in the customer service industry, this belief […]Read More The Right to Refuse Service