Trust issues…

“A big part of gaining trust is proving that you yourself are responsible. If you are going to be responsible, you have to take ownership of your position.”

Read More Trust issues…

Nightclub Security Fundamentals

In the wake of this week’s Orlando nightclub shooting, there has been much discussion about what could have been done to prevent a large-scale massacre. We must first recognize that shootings on this scale (over 10 people) in nightclub/bar environments have never occurred within the United States. To state that mass casualty incidents such as […]

Read More Nightclub Security Fundamentals

The FNG

The Rookie. The Kid. The Newbie. At some point in time, you have either been or will work with The F’ing New Guy. Some staffers will be happy to take the opportunity to teach the kid the ropes. But most staffers will groan when they have to train a new bouncer. Why? Because teaching someone […]

Read More The FNG

The Right to Refuse Service

I know that I’ll probably cause a stir in writing this but here it goes: The customer is not always right. I can almost hear the rebuttals, see the heads shaking, and visualize open-mouthed gapes of disbelief. For most people – alright, pretty much all people – working in the customer service industry, this belief […]

Read More The Right to Refuse Service

Happy New Year!

Goodbye, 2015. And hello, 2016! We hope that your year ended well and that the year to come is a healthy and prosperous one. While we would usually not look back, I find it fitting that this New Year’s Eve video is currently making the rounds. Many of my formative years working Security were spent in the doorway […]

Read More Happy New Year!