Don’t Let Them Drink and Drive!

“But the reality is that keeping your Patrons safe and trying to keep them from driving drunk or getting into trouble is something that should be emphasized as much as possible.”

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Don’t let them Drink and Drive

On Thursday, December 7th, 2013, a young bartender by the name of Mallory Rae Dies was crossing the street. She was struck by a driver who fled the scene. He was apprehended a few blocks away after crashing his car into a tree. Mallory was taken to the hospital. On Wednesday, December 11th, 2013, Mallory […]

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The Right to Refuse Service

I know that I’ll probably cause a stir in writing this but here it goes: The customer is not always right. I can almost hear the rebuttals, see the heads shaking, and visualize open-mouthed gapes of disbelief. For most people – alright, pretty much all people – working in the customer service industry, this belief […]

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Don’t Let Them Drink and Drive

On Thursday, December 7th, 2013, a young bartender by the name of Mallory Rae Dies was crossing the street. She was struck by a driver who fled the scene. He was apprehended a few blocks away after crashing his car into a tree. Mallory was taken to the hospital. On Wednesday, December 11th, 2013, Mallory […]

Read More Don’t Let Them Drink and Drive

Ending Circular Conversations

“You’re drunk!” “No, I’m not!” “Yes, you are!” “NO, I’M NOT!!!” Does this sound familiar? I would hope that you haven’t gotten caught up in too many Circular Conversations, but chances are you’ve had to deal with at least a couple of intoxicated individuals. And if one thing stands true, it is that intoxicated individuals […]

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