Don’t let them Drink and Drive

On Thursday, December 7th, 2013, a young bartender by the name of Mallory Rae Dies was crossing the street. She was struck by a driver who fled the scene. He was apprehended a few blocks away after crashing his car into a tree. Mallory was taken to the hospital. On Wednesday, December 11th, 2013, Mallory […]

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The Right to Refuse Service

I know that I’ll probably cause a stir in writing this but here it goes: The customer is not always right. I can almost hear the rebuttals, see the heads shaking, and visualize open-mouthed gapes of disbelief. For most people – alright, pretty much all people – working in the customer service industry, this belief […]

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Don’t Let Them Drink and Drive

On Thursday, December 7th, 2013, a young bartender by the name of Mallory Rae Dies was crossing the street. She was struck by a driver who fled the scene. He was apprehended a few blocks away after crashing his car into a tree. Mallory was taken to the hospital. On Wednesday, December 11th, 2013, Mallory […]

Read More Don’t Let Them Drink and Drive

Ending Circular Conversations

“You’re drunk!” “No, I’m not!” “Yes, you are!” “NO, I’M NOT!!!” Does this sound familiar? I would hope that you haven’t gotten caught up in too many Circular Conversations, but chances are you’ve had to deal with at least a couple of intoxicated individuals. And if one thing stands true, it is that intoxicated individuals […]

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