Whether you have 15 employees or 1,500, you will need a succession plan. While that plan will differ in terms of scope depending on the size of your establishment, its main purpose remains constant: ensuring that employees are developing in their respective roles in order to fill in when they are needed.Read More LINES OF SUCCESSION
“After all, stereotypes have to come from somewhere and many bouncers do NOT help to reverse the bad guy image.”Read More The Sins of The Bouncer
In a recent Tao of The Velvet Rope podcast, I discussed the potential consequences of action or inaction by you or your Security Staff. And in a recent blogpost, we saw the predictable outcome of bad action on the part of some Security Staffers. It is human nature for individuals to react to the stimuli around them. […]Read More Consequences – A Deeper Look
Quick notes this time around as we are moving some things! PODCAST – The Tao of the Velvet Rope Podcast has a new home! We have switched Podcast hosts to Libsyn. This gives us a few more options for outreach, commentary, and tracking, as well as a few behind the scenes improvements. TRAINING – We […]Read More Quick announcements…and a failure in training.
In the wake of this week’s Orlando nightclub shooting, there has been much discussion about what could have been done to prevent a large-scale massacre. We must first recognize that shootings on this scale (over 10 people) in nightclub/bar environments have never occurred within the United States. To state that mass casualty incidents such as […]Read More Nightclub Security Fundamentals
The Rookie. The Kid. The Newbie. At some point in time, you have either been or will work with The F’ing New Guy. Some staffers will be happy to take the opportunity to teach the kid the ropes. But most staffers will groan when they have to train a new bouncer. Why? Because teaching someone […]Read More The FNG
I know that I’ll probably cause a stir in writing this but here it goes: The customer is not always right. I can almost hear the rebuttals, see the heads shaking, and visualize open-mouthed gapes of disbelief. For most people – alright, pretty much all people – working in the customer service industry, this belief […]Read More The Right to Refuse Service