The Sins of The Bouncer

“After all, stereotypes have to come from somewhere and many bouncers do NOT help to reverse the bad guy image.”

Read More The Sins of The Bouncer
Advertisements

Consequences – A Deeper Look

In a recent Tao of The Velvet Rope podcast, I discussed the potential consequences of action or inaction by you or your Security Staff. And in a recent blogpost, we saw the predictable outcome of bad action on the part of some Security Staffers. It is human nature for individuals to react to the stimuli around them. […]

Read More Consequences – A Deeper Look

Nightclub Security Fundamentals

In the wake of this week’s Orlando nightclub shooting, there has been much discussion about what could have been done to prevent a large-scale massacre. We must first recognize that shootings on this scale (over 10 people) in nightclub/bar environments have never occurred within the United States. To state that mass casualty incidents such as […]

Read More Nightclub Security Fundamentals

The FNG

The Rookie. The Kid. The Newbie. At some point in time, you have either been or will work with The F’ing New Guy. Some staffers will be happy to take the opportunity to teach the kid the ropes. But most staffers will groan when they have to train a new bouncer. Why? Because teaching someone […]

Read More The FNG

The Right to Refuse Service

I know that I’ll probably cause a stir in writing this but here it goes: The customer is not always right. I can almost hear the rebuttals, see the heads shaking, and visualize open-mouthed gapes of disbelief. For most people – alright, pretty much all people – working in the customer service industry, this belief […]

Read More The Right to Refuse Service

Don’t Let Them Drink and Drive

On Thursday, December 7th, 2013, a young bartender by the name of Mallory Rae Dies was crossing the street. She was struck by a driver who fled the scene. He was apprehended a few blocks away after crashing his car into a tree. Mallory was taken to the hospital. On Wednesday, December 11th, 2013, Mallory […]

Read More Don’t Let Them Drink and Drive