Over the past few years, I have written more than a few posts on Bar fights, Ejections, over-intoxicated Patrons, and how to How to Minizmize Nightclub Ejections. I wanted to take some time in this post to breakdown ejections a bit more and give you and your crew some more material to ponder.
It is important to remember that many of the Patron ejections you will deal with are cases of over-intoxication. Some of these individuals may be compliant, while others…not so much. Remember, regardless of the level of resistance on the part of the Patron, it is very important that you as a Security Staffer use the minimum amount of force necessary to get them out the door. More resistance on the part of the Patron does not necessarily equal more force on the part of the Staff.
Let’s take a moment to look over what an “escort formation” should look like:
^^^^^ Direction of the Ejection ^^^^^
X (Escort) – To the rear and side of Patron, at arm’s length distance
The first position is held by your “Lead”. This Staffer is tasked with two basic assignments: to light the way and to clear the path. You may have noticed that when Patrons are enjoying themselves in an establishment, they can be fairly oblivious to what is going on around them, especially if the bar/club is noisy and crowded. The “Lead” needs to announce – loudly – that they need a clear path! “Coming through, heads up, look out folks, etc.” The wording doesn’t necessarily matter but you need to let people know that you are heading their way.
The Lead should also be no more than 5 feet in front of the “Escort”. This will allow for room to maneuver should the Escort need to restrain the Patron and will cut down on the possibility of the crowd sneaking in-between the Lead and the Escort. In addition to their announcements, the Lead should use a flashlight to light the way and to let people know they are headed in their direction.
The Escort is the key part of the ejection equation. More than likely they are the one who has talked to the Patron being asked to leave and may be supporting them (if they are unable to walk) or restraining them (if they are combative). Their entire focus of attention should be the Patron. The Escort should be walking just behind and to the side of the Patron. If the Escort is not supporting the Patron in any fashion they should be no farther than arm’s length away.
DO NOT stand directly behind the Patron while escorting them out. Should they stop short, turn suddenly, or become violent, a position directly to their rear is not easily defensible. Standing at an offset angle behind the Patron will force them to adjust their stance/gait in order to get to you. This, in turn, will give you the benefit of off-balancing of them AND of protecting yourself from wild swings, elbows, or headbutts.
The “Follow” position is often the most overlooked part of this equation. Their main job is to communicate to the rest of Staff and the Front Door that an ejection is taking place. The phrase, “One coming out, Front/Side/Back Door!” works perfectly and lets the Staff know which exit should be prepared to receive the Patron. The Follow must also deal with those individuals who are interfering with or impeding the Ejection. 95% of the time, when you are ejecting a Patron, their friends want to get involved. If you are lucky, they are just concerned with their friend’s safety. If you are unlucky, they may try to physically interfere with the process. While this is a concern for the entire escort team, it falls on the Follow to provide the physical barrier between the Friends and the Patron/Escort. If necessary, the Follow can call for back-up to help with the ejection process or the Patron’s friends.
Besides providing a physical barrier, part of the Follow’s job is to keep eyes on the crowd as the escort formation moves through it. People reaching out, trying to slip into the escort formation, or trying to interfere with the Escort: all of this should be handled by the Follow. This means that they are also within 3-5 feet of the Escort at all times. I also suggest the Follow shine their light directly on the back of the Patron’s head. Why? Should the Patron turn, they will get a good dose of unexpected light in their eyes. Will this prevent all problems? No. But it can give you and the team an extra couple of seconds to deal with the Patron while they blink in the light.
During the entire ejection process, the escort team should be talking to each other, moving, and maintaining situational awareness. DO NOT STOP. Stopping provides the Patron more time to argue, allows their friends to catch up, allows the crowd to get involved, and most importantly: impedes your forward progress!
Get moving, stay moving, pay attention, and get out the door.
Until next time…