This video was posted in a forum that I belong to and I thought it would be a great tool for examining violent incidents. I hate to armchair quarterback these situations, especially when all of the information is not readily available – or in this case – visible. But I think that there are basic rules in this situation that have either been broken or at the very least, ignored.
1) Lack of access/traffic flow control – Hard to tell which part of the club this occurs in, but it seems to be either a side room or an entry foyer. Either way there is far too much foot traffic for there NOT to be a Security Staffer posted either in the room itself or in the doorway (at the right). This would alleviate bunching, overcrowding, and facilitate quick access to any trouble that occurs within the space. Control the space and you can control the issues within it or keep them from occurring. Bathrooms and hallways should always have a staffer positioned within or nearby.
2) Lack of definable uniforms – Who is security? Who is not security? Any person on staff should be in a clearly marked shirt (SECURITY) or wearing some type of uniform to designate their standing as a Staffer. Otherwise, you are just another big guy jumping into the melee.
The Plus 1 Rule – Always have ONE more Staffer involve in any type of disturbance than the number of individuals involved. 1 patron ejection = 2 Security Staff, 2 people fighing = 3 Staffers, etc. There is not much manpower response to a brewing brawl in this situation. By my count, there are 2 security staffers and 6 people in a small room. Not good odds.
The initial response by the bouncer to grab the person with the bottle is technically correct, but not in this situation. Jumping into the fray without backup and without a cursory glance as to what is going on is a recipe for disaster. Once the backup arrives, the two Staffers start to remove the “aggressor” which is again technically the correct thing to do..but they do it while completely ignoring the building fight behind them. This is where things get progressively more questionable. It is hard to tell if they can’t get out the door and why they have stopped. Is there no room to move the man out the left door? Why not eject out the right door? Not enough info to work on here. At the very least, they should be removing themselves from the room until they have the manpower to take on the people fighting.
When it becomes obvious that a weapon is involved, this should (and it looks like it does) become an “All Hands” situation: every available Staffer heads to the incident area, Front Door goes into lockdown, LEOs are contacted, and the area is cleared of bystanders if possible. I work under the philosophy that if you have “lost the floor” i.e. mass brawl, jumping in actually does more damage than good. Let them fight it out while you protect any bystanders that may be in the way until things gets to a manageable point.
Again, it is hard to tell the size and layout of this establishment, but at the very least the Bar and room where the stabbing occurred should be cleared and locked down. First Aid should be rendered immediately to the stabbing victim while other Staffers detain anyone directly involved in the fight (especially the individual with the weapon) and try to find witnesses. Then write up an Incident Report to make sure things are still fresh in your mind. Should this incident carry forward to a trial, that Incident Report will be VERY important.
Controlling access to entry/watching the line – No more that 3-5 individuals should be allowed in the door at a time, hopefully spaced out to prevent bunching. What is the demeanor of the people in the line? Intoxicated? Aggressive? There should be a Staffer monitoring the line and the sidewalk. Doorman has ultimate say in who comes in and should not – with very few exceptions – be overridden by Management or Head of Security. He/She is the keeper of your door for a reason. And yes, they have the right to refuse service. Many clubs will not let in groups of 4+ men unless they are interspersed with women.
Weapons checks – Every individual entering should be searched for weapons, either by pat down or wand. Dress code can facilitate this: no untucked shirts or overly baggy clothing that can hide knives, guns, blackjacks, etc. This goes for women as well via bag checks.
Gear – Flashlights, radios, stab vests (depending on establishment), and uniforms should be MANDATORY for EACH member of your Security Staff. If your Staff are missing one or more of these items they are a liability and a potential target.
Communication – Does your team talk throughout the night? If there is an issue, do you communicate it to your entire staff? Is everyone on the same radio channel or do different zones have different channels? Does your team know how to properly use their radios?
Training – Do you have set policies and procedures for incidents or situations that may occur? Does your staff know these policies and procedures? Does your staff know how to handle ejections? Intoxicated or aggressive individuals? Fights? Melees? Do you train your staff in ejection, escort, and self protection techniques?
Your team should be holding end of shift debriefs that cover any incidents and individuals that caused problems. This way, you are all on the same page and know what happened throughout the night, throughout the establishment. Training and communication go a long way to keeping your Staffers from becoming statistics. Stay smart and stay SAFE.