Not every night that you work the Door is going to be slow and lazy. More often than not you will encounter a situation that tests your limits or forces you to act quickly and decisively. And once in a rare while you will be placed in a possibly life-threatening situation. There are a myriad of scenarios that can occur during the course of your shift, but your approach to each should be consistent, patient, and attentive.
This video clip is an excellent example of how lax attention can have a possibly deadly outcome. We could break the video down second by second, but instead we can look at the major mistakes made.
Mistake #1 – Lack of Distance
From the very beginning, the Doorman is too close to the Patron. Any Patron, regardless of state of sobriety or perceived intent, should be kept at least arm’s distance from you at all times. Many Security Staffers close the gap through what might be considered “posturing”. They think that getting up close might intimidate the person they are dealing with. In reality, this may be seen as an aggressive move and can lead to unnecessary escalation. It also puts you as a Staffer in a serious danger zone.
Creating space between you and a Patron allows you room to move, a clearer view of the Patron’s entire body, and an opening to defend yourself. It also lets the Patron know that you are not crowding them or getting into their personal space, which can help to relax them if they are getting worked up.
Mistake #2 – Busy hands
You should never have your hands occupied with anything other than what you need to do your job while talking to a Patron. Cellphones, cigarettes, cups… not acceptable. These are distractions and occupy important space – namely your hand(s). Should you have to defend yourself, grab something, or move someone, it will be very difficult with something in your hands.
The Doorman not only smokes a cigarette during this entire encounter, but he even places one hand in his pocket while smoking! How does he expect to defend himself?
Mistake #3 – Forgetting the Buddy System
While not always possible, it is HIGHLY recommended that you be in the presence of another Staffer during any encounter you have with a Patron. This not only ensures that you have physical backup should things turn ugly, but also provides you with a witness should anything go awry. There is a reason that every field of Security prefers to work with multiple Staffers: SAFETY IN NUMBERS. You should always have +1 person in relation to the situation you are dealing with. 1 Patron = 2 Staffers, 2 Patrons = 3 Staffers, etc.
When the Doorman’s “backup” finally does arrive, he spends his time dealing with another customer and not trying to figure out what is going on in the situation to his immediate left. As a matter of fact, the distraction that he causes in dealing with the 2nd Patron allows the 1st Patron to pull his knife and stab both himself and the Doorman.
Mistake #4 – Lack of Situational Awareness
You need to be aware of your surroundings, who is in them, and what they are doing AT ALL TIMES. That does not mean that you have to engage everyone and everything. But it does mean that you need to be paying attention. ALWAYS. This Doorman not only fails to keep correct distance and has his hands busy, but he TURNS AWAY from the individual he is addressing. In addition, although the main “threat” the Doorman is dealing with is directly in front of him, he turns to deal with other Patrons twice. Never turn away from an individual. Never. Especially one who is intoxicated and attempting to gain access to your establishment.
The fact that the Doorman does not want this particular Patron in the club means that he should focus his attention on the Patron. Period. While minor distractions can and will occur, the Patron in front of you is your point of focus. Ask yourself, “Why won’t he back up when asked?” “Why does this Patron have a hand in his pocket?” Simple questions that should be running through your head at all times.
Keep in mind that being Situationally Aware is NOT the same as being paranoid. If you are paying fearful attention to something that does not exist, you are being paranoid. Acknowledging what is going on around you without attaching some type of negative connotation to it is being aware.
Stay aware and stay safe.
Until next time…