In light of the the recent tragedy in Aurora, CO, I think it is important to revisit the idea of Scenario Training. I will simply redirect you all to this link for more information.
Some food for thought:
1) Does your Security Staff keep all Exits clear AT ALL TIMES?
2) Do all of your Security Staffers have working flashlights/radios?
3) Are your Exit Doors locked to prevent illegal entry?
4) Do you have Emergency Lighting in your locations in case of loss of power?
5) Does your Security Staff know the location of your Fire Extinguishers?
6) Have you ever gone over Evacuations in case of a Fire/Earthquake/Gas Leak?
7) Has your Security Staff discussed procedures for dealing with Armed Patrons?
As our world becomes more dangerous and unpredictable, it is imperative for us as citizens to be vigilant and prepared for any eventuality.
Until next time…
How often do you meet with your Security Staff? Nightly? Weekly? Monthly?
How often do you meet with Managers/Owners? Nightly? Weekly? Monthly?
How often do you meet with your Head of Security? Nightly? Weekly? Monthly?
I raise theses questions to not only make you think about how often you do it, but to demonstrate how important it is that you stay in touch with your co-workers. Anyone who has ever worked a job should have experienced a workplace meeting at some point. I will go so far as to say that if you’ve never been to a work meeting, you are probably working for a disorganized establishment and that things are a mess from both a Managerial and Employee standpoint.
Work meetings are good for a number of reasons:
- They aid in communication and are one of the best ways of passing along information – 7% of how we communicate is verbal. The other 93% is through physical cues and gestures. Want to get important information across? Do it face to face with your co-workers.
- They help boost morale by showing your employees/co-workers that you actually care about what they have to say.
- They develop leadership skills and work skills – If someone has never given a presentation or had to answer questions in a group setting, they will in a work meeting!
- They are empowering, because they give your employees the opportunity to speak their minds.
That being said, anyone who has ever been to a work meeting knows that they can be spirit-breaking, soul crushing exercises in boredom and futility. Why? Generally meetings are not enjoyable for the following reasons:
- They lack focus or direction – No one knows what to talk about or even who is in charge of the meeting.
- Lack of preparation – No notes, messy notes, or no idea where the notes are located.
- Too many meetings – If you are holding a meeting every day or twice a day, you are holding too many meetings, unless the meetings are project specific or tightly managed and directed.
- Wasted time – A lot of sitting around with nothing being discussed or discussions that veer off on non-topic related subjects.
So, how does one make a meeting an incredible experience? Well, ok, how does one make a meeting at least tolerable? A few simple steps:
- Have an Agenda – I’ve been to far too many meetings that begin with, “What are we talking about today?” Fail. Make a list of your topics and work your way down the list. Reign in any conversations that don’t deal with the topics at hand.
- Start on time – No one wants to wait around while you get your act together. It shows a lack of respect for your co-workers and lack of professionalism on your part. Start – and end – your meetings on time.
- Have fewer/shorter meetings – Meetings need not drag on for hours or take place 5 days a week. Some of the most informative meetings I’ve taken part in lasted no more than 10-15 minutes. Get your points across quickly and efficiently (that’s were the Agenda comes into play) and get out of there.
- Give out assignments – You want your Staff to be involved, especially when it comes to getting work done. Each Security Position should already have it’s own responsibilities. Giving workers additional assignments will not only keep them busy, but will help you to get more accomplished.
- Get feedback from your Staff – Ask for suggestions, comments, tips, pointers, and complaints from your Staff. It will allow you to gauge your leadership and management, discover problems, and think about fixes.
- INCLUDE EVERYONE – Obviously, if you are holding a Management meeting, you will only have Management present. That being said, it is sometimes a good idea to bring in a random Staffer to let you know how the “regular” Staff are doing. You won’t necessarily get the straight story from your Head of Security or Bar Manager. And in your Staff meetings, it is often a good idea to include a member of Management so they can hear things from the “horse’s mouth”.
Hold a meeting! Get in touch with Staff, get feedback, throw around new ideas, and pass along some responsibility. Don’t waste these opportunities to improve your workers’ morale and your company’s managerial performance.
Until next time…