A local Head of Security and I were discussing a variety of topics the other day and the subject of training came up. And while many security teams in other fields – Executive Protection being one – practice scenarios on a regular basis (or at least they should), I have rarely seen a Nightclub Security Staff working any type of training drills. Some of my readers might argue that scenario training is unnecessary in a nightclub environment. “You see the same situations all the time, why train them?”
Easy answer: Proper Prior Planning Prevents P*ss Poor Performance
Any field of work that requires an immediate or urgent response should do some type of scenario training. Scenarios will show where there are gaps in response time, failures of action, failures of inaction, overreaction, and any other issues. Many people, when placed under some type of pressure, will freeze up. The pressure could be something as basic as your boss asking you an unexpected question or as terrifying as having to respond to a choking child. In an fluid environment, filled with intoxicated individuals, having the correct response can mean the difference between life, death, a lawsuit…or vomit on your shoes. Training can help to minimize dangers and shorten the response times to a variety of incidents.
A basic game of question and answer is a great start when building Scenario Training. Think up 3-5 scenarios that your crew might run into on a given night. During the night or at the pre/post shift meeting, throw out a scenario and ask what your Staff would do. You can ask them individually or have them brainstorm as a group. Then, break down and evaluate the answers. Point out conflicts with policy or procedure and ask for other options or solutions to the scenario. And always remember to give them what your response would be. You might be surprised to find that your crew has come up with responses you had not considered.
Another possibility would be to actually put your crew through some physical Scenarios. Place them in their respective positions, grab some extra Bar Staff, and act out the Scenarios you have imagined. The mere fact that your crew is being tested will usually bring up their heart rates and adrenaline level – even if they know it is only a Scenario. Run the Scenario multiple times with different people in each position. Observe their reactions, take notes, and review what just happened. Discuss aspects of Situational Awareness that they could use to their advantage.
Scenario evaluation should be an opportunity for you to positively reinforce your crew’s actions. If you find yourself constantly berating your Staffers, it might be a case of your original training not being up to par. Evaluate yourself and your skill set as well. Put yourself in the mix once in a while. Don’t ever think that because you are the one presenting the problems, your skill set is miles above that of your trainees. Again, you might be surprised what you discover about yourself..
The one type of training that I would avoid with Security Staffers is physical ejections. While it is necessary to discuss how to physically remove someone from an establishment, showing things like wrist locks, arm bars, and chokes WILL open you up to liability. The Use of Force continuum is one that should be discussed and re-enforced regularly, but there are plenty of ways to move a person besides being hands-on. Aside from the risk of liability, the mindset of some Security Staffers will prevent them from working an ejection Scenario safely. They will be more likely to act out against their other Staffers, “Oh yeah, well you’ll never take me down! Try it!”, and this can lead to sparring and other ridiculous behavior. These are training sessions, not tough guy sessions, and anyone that can’t work in an environment of learning is probably not someone you want working for you to begin with. Scenarios are used to train your brain, not your brawn.
Until next time…