About 30 minutes before closing time, you should start to notice a familiar pattern in any Bar or Nightclub. No, I’m not talking about desperate men or women looking for that last chance at “love”. I’m talking about Security Staffers prepping their areas for Last Call and Closing. If you’ve seen a well-trained Staff closing, they do it with almost military precision. Chances are they have been either trained on how to close, have a checklist, or both.
In yet another part of our series on Paperwork, we dissect the Closing Checklist and its various components.
First off, I find that a Closing Checklist is actually more important than one for Opening (which will be covered soon, promise). At the end of a long night of work, it is very easy to get lax and forget about what you need to do to wrap things up and get home. You’ve been on your feet for hours, dealing with all kinds of ridiculousity (yeah, that’s a real word…kind of…not really), and want nothing more than to herd the Patrons out and climb in bed. But realistically, this last 30-60 minutes is THE most important part of your night. People are at their most intoxicated and unpredictable, so wouldn’t it behoove you to be the most on top of your game?
The Closing Checklist will obviously vary from Bar to Nightclub to Lounge to Restaurant, but these basics should cover most of what you need:
MUSIC OFF – Yes, there is actually time that the music (whether DJ or in-house stereo) needs to be turned off. And the DJ won’t do it on their own, they need to be reminded. Find out what Noise Abatement regulations exist in your town, put the time the music needs to be OFF at the top of your list, and ENFORCE it. No one will be happy about it, but then again at the end of the night , is anyone ever happy with any decision you make regarding their fun?
CLEAR STANCHIONS – This can vary depending on the establishment. Many places of business need to get the sidewalks as clear as possible before letting out 100-500 Patrons. Moving stanchions can help to give the crowd room to move and allow your staffers to direct traffic. It also removes the possibility that stanchions will be used as weapons should a fight break out. Some establishments prefer to keep stanchions in place to guide traffic. Unless you have an individual manning the stanchions and ready collapse them instantly, I personally do not recommend this approach.
CLEAR CLUB INTERIOR – Before Last Call is announced, your Staffers should already be in place ready to begin The Push. Placing this item on the checklist will assure that it gets done.
CLEAR FRONT SIDEWALK/ALLEY/WALKWAY – Wherever there is an exit from your establishment, you should have Staffers stationed to keep the Patrons moving. Clearing this area also includes picking up any floor/doormats and garbage that might impede or interfere with flow of Patrons from inside your place of business.
RETURN ALL FURNITURE – I had an experience once where a Staffer left all of the Patio Chairs in an alley. All night. Until the next day. In plain sight. While it may seem obvious, you should be platooning people out to return all furniture to its proper place.
RETURN RADIOS AND EARPIECES – Make sure the your Staff is returning their gear, unless they own it!
LOCK FRONT DOOR – It is always amazing to me how often this is overlooked. LOCK. THE. DOORS. It takes 2 seconds and can save you from liability and theft.
COMPLETE INCIDENT REPORTS – Make sure your Head of Security completes and files Incident Reports before he or she goes home. They should be completed at the time of an Incident, but sometimes things get hectic and left by the wayside. Do it at the end of the night, when events are still fresh in your mind.
CLOCK OUT – Obvious? Not always. People are tired, remember? Remind your Staff.
Based on the size of your business, this list can be shortened or lengthened to cover all of your bases. Regardless of the length of the list, I guarantee that having one will make sure that the necessary work gets done. I would also recommend that the Head of Security or Doorman is in charge of the Checklist as their responsibilities should be shifting towards the managerial at this point of the night.
Until next time…